Support

Contact us

Operator: Eurekable
Support email: dev@eurekable.space

Please include your device model, iOS version, app version and the steps that led to the issue. Hide sensitive details such as personal locations and notifications before sending screenshots.

Contact by email

Finding your first object

Choose an object in Tonight at the bottom of the screen, then tap Find to start direction guidance. Check your location and time, and choose a view of the sky unobstructed by buildings or lights.

If you have changed the displayed time, use Return to Today or the control that returns to the current time. Compass guidance may need calibration depending on the device and surrounding magnetic fields.

If AI speech is not ready

Check the AI voice download status in Settings → Voice Settings. You will need an internet connection and free storage. If the system has removed the model, download it again.

You can select the standard TTS option for fast playback on the same screen. The voice mode does not change automatically. AI supports iPhone X and later; iPhone 12 Pro-class devices or newer are recommended. If your device is hot, let it cool before trying again.

Manage and restore subscriptions

Audio narration and 3D space travel are Starlyra Plus features. Use Restore Purchases on the app’s Plus purchase screen. Manage subscriptions through Apple subscription management.

Use the Apple account that made the purchase when restoring. Apple handles payments and refunds. Request refunds through Apple Report a Problem.